Privacy Policy

This policy explains how CargoExpert Hub Ltd (“we”, “us”) collects and uses personal data when you use our website or request customs and logistics services.

Who we are

CargoExpert Hub Ltd is a UK-based customs and logistics services provider. Contact: ops@cargoexperthub.com.

What data we collect

• Contact data: name, email, phone number, company details.
• Shipment & customs data: commercial invoices, packing lists, EORI/VAT details, routing, vehicle details, and related customs references where relevant.
• Website data: basic technical logs (e.g., browser type, pages visited) used for security and performance.

How we use your data

• To respond to enquiries and provide quotes.
• To perform customs clearance, transit, GVMS/GMR, ENS/S&S and related services.
• To meet legal, regulatory and audit requirements.
• To improve our website and service quality.

Legal basis

We process data where necessary to perform a contract (or take steps at your request before entering a contract), to comply with legal obligations, and where we have a legitimate interest in operating our business securely and efficiently.

Representation and data processing

Depending on the agreed service model (direct or indirect representation), we may act as a data controller or processor. We handle data in line with UK GDPR and (where relevant) EU GDPR requirements.

Data sharing

We may share relevant data with customs authorities, border agencies, and trusted third-party partners (e.g., system providers or carriers) only to the extent required to deliver services and comply with law.

International transfers

If data is transferred outside the UK, we use appropriate safeguards where required (e.g., contractual protections) to maintain an equivalent level of security.

Data retention

We keep data only for as long as necessary for the purposes above, including compliance with record‑keeping and audit obligations.

Your rights

You have rights including access, rectification, erasure, restriction, objection, and data portability (where applicable). To exercise your rights, contact ops@cargoexperthub.com.

Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction.

Cookies

We may use cookies to ensure the best website experience. See our Cookie Policy for details.

Last updated: February 2026