Terms & Conditions

These Terms apply to services provided by CargoExpert Hub Ltd (“we”, “us”) to business clients (“you”, “client”).

1. Scope of services

We provide customs and logistics support services including (where agreed) import/export declarations (CDS), transit (T1), GVMS/GMR support, ENS/Safety & Security submissions, and consulting.

2. Representation

Unless expressly agreed in writing, we act under direct representation. This means you remain the declarant and are responsible for the accuracy of information provided, payment of duties/VAT, and compliance obligations.

In specific cases, and only where agreed in writing, we may act under indirect representation. Where indirect representation applies, liability may be shared in accordance with applicable customs legislation.

3. Client responsibilities

• You must provide accurate, complete and timely information and documents (invoice, packing list, HS codes, values, origin, Incoterms, routing and vehicle details).
• You must review and approve costs (e.g., duty/VAT approach) where requested before submission.
• You are responsible for ensuring the underlying transaction is lawful and compliant.

4. Deadlines and service levels

Turnaround times depend on receiving complete data and on third‑party systems/authority processing. We will communicate any known risks or missing information as soon as practical.

5. Third‑party partners

We may engage trusted third parties (agents, carriers, IT system providers) to perform parts of the service on our instruction. This does not reduce your statutory obligations unless required by law.

6. Fees and payment

Fees are as agreed in writing (email acceptance is sufficient). Unless agreed otherwise, invoices are payable within the stated terms. Additional work caused by missing/incorrect data may be chargeable.

7. Limitation of liability

We are not liable for delays or costs arising from inaccurate or incomplete client data, carrier actions, border disruptions, system outages, or authority interventions. Our liability (where applicable) is limited to the fees paid for the specific service that gave rise to the claim, except where prohibited by law.

8. Confidentiality

Both parties will treat commercially sensitive information as confidential, except where disclosure is required to perform the service or comply with legal obligations.

9. Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, unless otherwise agreed in writing.

Last updated: February 2026